A GENERAL MANAGER – OPERATIONS MANAGER (M/F)

Prestigious address located in France, the first 4-star hotel of the French family group which already includes around thirty hotels DNA: Family-oriented, ecological, local, quality-conscious, and chic comfort. A one-star Michelin Guide restaurant

THE ROLE

Reporting to the owner, the General Manager represents the entire establishment in the market.

The General Manager oversees operations in accordance with brand standards while maximizing financial performance, with a focus on customer satisfaction, employee engagement and development, and fostering positive relationships with owners.

The General Manager develops the establishment’s strategy, implements and monitors the hotel’s financial and operational plan.

They are also responsible for managing their teams and building a constructive owner relationship.

OPERATIONS MISSIONS

Engagement

Directly supervises all Department Heads and indirectly all talents of the establishment (60 PAX: kitchen, dining room, accommodation) in line with brand policies and development programs Leads by example and ensures the deployment and integration of service attitudes in line with brand standards Builds quality relationships among all managers Creates a team spirit within the establishment Creates a collaborative environment where talents are encouraged to propose and improve existing practices Ensures that rules and practices regarding employee and guest safety are implemented and respected, and monitors compliance

Service

Establishes and maintains product and service quality standards and encourages talents to exceed customer expectations Ensures that all areas of the establishment are regularly maintained, clean, and in accordance with standards Welcomes VIPs and is knowledgeable about all reception protocols and care for this clientele

Competitiveness

Develops short-term, medium-term, and long-term financial objectives in line with the brand strategy and establishment budget Develops business and activity, has good financial visibility, thinks about the future, and decides on strategic initiatives Speaks and represents the establishment and brand to various media outlets

Finances

Maximizes the financial performance of the establishment Monitors budgets, margins, and cost control for all departments of the establishment Participates in marketing, sales, and operational activities to produce results that meet and exceed the establishment’s business plan Ensures compliance with applicable legislation regarding fires, hygiene, recruitment, subcontracting, etc.

PERSONAL DEVELOPMENT

Passionate about growth and development Carries out tasks with confidence, optimism, and courage Trusts their counterparts and teams and fosters empowerment and delegation Remains professional and constructive in all situations, especially exceptional ones Manages time and priorities effectively

LEADERSHIP

In difficult or emergency situations: capable of making immediate decisions and actions within their scope of responsibilities and decision-making authority Creates an environment that encourages innovation, interdepartmental cooperation, and a spirit of challenge with a constructive mindset Develops and encourages clarity in situations and problem-solving by asking the right questions Builds a network with key individuals (owners, city officials, clients, etc.) Develops their teams, promotes integrity by fostering a culture of transparency, respect, and trust Persuades, negotiates, and finds win-win solutions

CREATING THE FUTURE

Contributes to finding solutions within their scope of action Thinks quickly, formulates arguments, is capable of managing multiple tasks simultaneously in line with defined strategies Proactive, anticipates trends and opportunities, able to identify important information, interpret it, and provide objective and appropriate responses Seeks solutions, interprets and analyzes situations objectively

EMBODYING THE BRAND

You pay special attention to quality, customer satisfaction, and online reputation Detail-oriented, you are attentive to the customer experience (RPS) You passionately tell the story of the establishment and ensure that every customer lives, experiences, and remembers it during their stay, intensely living the brand promise Locally integrated and connected within the destination, you stay informed about cultural events Hands-on, close to your team, your management style is participatory; you encourage initiative-taking and let your teams express their creativity. Very close to your clients, you use your interactions to share anecdotes about the establishment with them You provide personalized welcome and departure experiences and look for opportunities to surprise your clients during their stay A true ambassador of the establishment, you organize events related to the destination Previous experience in a resort or abbey Ideally, you have experience in a franchised or managed hotel and know how to build good relationships with small independent owners.

QUALIFICATIONS

You have at least 10 years of experience in managing high-end or luxury hotels as a General Manager Embodies the three leadership models: Developer, Collaborator, and Entrepreneur Graduate of a hotel school Fluent in English and French Understanding/experience of social relations Experience in dealing with owners Must be strategic, creative, and able to communicate clearly and constructively Excellent oral skills as well as an innate sense of communication, excellent presentation Demonstrates leadership and organizational skills Strong interpersonal and communication skills Adaptability and flexibility with the ability to set high service goals and standards for the smooth operation of the hotel Quality-oriented, customer experience-oriented, detail-oriented, and a strong team spirit

Desirable Attributes

Authentic, You possess natural elegance You demonstrate an entrepreneurial spirit, show leadership, and have a good understanding of numbers Possess excellent interpersonal skills Your sense of service, attention to detail, You enjoy taking care of your clients and giving them special attention You create unique moments, Generous, you enjoy sharing unique experiences with your clients and team You demonstrate open-mindedness, curiosity, and an interest in local culture and art.

Additional Information:

Executive status Position available mid-June 2024

Salary according to profile: 5500-6000 gross/month

 If you are interested, please send us your complete application to rhearecrutement@gmail.com (with cover letter, CV with profile photo, copy of references). (Only applications meeting the above-mentioned criteria will be considered.)